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After sales Q&A

  • 1. When can i get engineers from you?


    When you finish the Preparation conditions(water resource,electricity,air supply,production materials)contact with our sales people we will dispatch engineer to install the machine for you ,and train your employees to use the machine well. Normally when your preparation is done,you can contact with our sales people and cooperate us to get the visa for the engineer and our engineer will be there within 15 days.
  • 2. When can I get my machine after I paid?


    Normally production time is around 30-60days,the exactly depend on what kind of machine you order.The shipping time is based on your destination port.
  • 3. How to install my machines when it arrives?how much the cost?


    We will send our engineers to your factory to install the machines and train your staff how to operate the machines. Customer pay airtickets go and back,accommodation and USD80/day/person.
  • 4. How long time for installation?


    According your machines order,we will send one or two engineers to your plant,it will take about 10 days to 25 days.
  • 5. How about the spare parts?


    We will send one year enough easy broken spare parts together with the machines,shipping together.During the warranty time,we will supply the spare parts with our cost including the delivery fees.
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